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Return Policy

Dear Valued Customer, we appreciate your business. We want to ensure that you are happy with your purchase. If you are not content with your purchase for any reason, we offer a convenient return policy.
Please take a minute to consider that each Product is handcrafted and unique in its own manner; an irregular weave, print or stitch cannot be regarded as a defect. This will help you decide whether to return a product or not. By definition, a handloom and a handmade item implies a beautiful lack of uniformity. Because they are inherent to the handmade process, flaws or imperfections in the result cannot be considered defects. Several items (fabrics) are made of natural colours and may bleed during the first few washes, requiring careful handling. To prolong the life of the Product, kindly adhere to the care directions provided.
Tijarat Shopping wants to make sure that its customers are satisfied with their purchases. This return and refund policy outlines the procedures and policies for returning products that have been purchased from the Tijarat Shopping platform. Any returns or refunds for products by customers will be governed by and subject to the terms and conditions set out in this policy. Customers are required to read and understand the terms of this policy. If you have any concerns regarding the terms of this policy, you are advised not to accept the Terms of Use and may leave and stop using the Platforms. By initiating a request to purchase products on the Platforms, you agree to the terms of this policy without modification.
Also, please remember that is a marketplace where most sellers are small master weavers, cooperatives and artisan entrepreneurs. As small businesses, it becomes difficult for them to accept customer returns, as often the products are not returned in their original condition. Therefore, customers are requested to initiate the return process when the Product is not up to standard.
Below are the details of our return policy:

  1. Refunds can only be granted if a request for a refund has been made within 15 days of delivery of the Product.
  2. We only ask our valuable customers not to use the Product and preserve its original condition, tags, packaging and a copy of the bill received with the consignment.
    During pick-up, our delivery agent may check the return quality. After a successful quality inspection, a refund for the returned item will be processed.
  3. Returns will not be entertained in the following cases:
    • It is determined that the Product got damaged while in your possession.
    • The Product is different from what was shipped to you.
    • The Product is not returned in the same condition it was received (with the brand's/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
    • The Product is not intact in its original packaging.
    • The Product has already been used by the Customer in any way.
  4. If you've received a Product in a damaged or defective condition, you can contact us at within 2 days of the delivery of the Product with relevant proof in the form of images and videos that may support your concern. This case will be further taken care of and verified by the concerned team, and the necessary steps will be taken.
  5. Only items that are unused, in their original condition and with all original tags and packaging intact may be returned or exchanged.
  6. No refunds would be given if the Customer provided the wrong or incomplete shipping address, there were one failed delivery attempts by our shipping agency or the package was refused by the recipient.
  7. We will provide a refund to the original mode of payment.
  8. Regarding refunds, banks normally take 7–10 business days to process a refund once it has been initiated from our end.
  9. Refunds will only be made after we have received the returned shipment.
  10. A return pick-up will be scheduled within 7 days of the return request being made. The final date and time will be confirmed with the Customer.
    Alert: Return pick-up will be attempted onetime only.
  11. We do not entertain exchanges.

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